Compudata - Support Request

Support Request

Step 1: Your Information

We are sorry you're having trouble, but we're glad you came to us for help. First, we need to know who you are. The more we know, the easier it will be to communicate with you and expedite your support issue.
Full Name:(*)

Please enter your full name.
Company Name:

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E-mail Address:(*)

Please enter a valid e-mail address.
Telephone Number:(*)

Please enter a valid phone number, eg: (519) 000-0000 ext. 205
Please select the type of support you wish to request
*It is not always optimal to perform certain types of service work on-site. We may suggest other options in some situations.
Service Preference(*)

Customer will drop off/deliver item to Compudata location
Compudata rep will pickup item from customer (Courier fees may apply)
On-Site Service* (Additional fees may apply)
Please select the type of support you wish to request.
Address:(*)

Please enter your street address, including unit or suite numbers.
City:(*)

Please enter the name of your city.
Province:(*)

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Postal Code:

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Country:

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Contact Preference:(*)

TelephoneE-mailPlease tell us how we should contact you.

Step 2: How Can We Help?

Please supply as much detail about the issue you are experiencing as possible. We will respond to your submission promptly and supply you with a ticket number which you may use to reference this issue.
System Manufacturer:

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Note: The CSL number is the Compudata serial number associated with desktop and laptop computers. It is a four or five digit number preceded by CSL- and located on the back or bottom of your system. If you have this available, it will aid in the identification of your system. If you don't have a CSL number, a serial number will help confirm warranty entitlement.
CSL Number:

Please enter a valid CSL number, (numeric portion only).
Model:

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Serial Number:

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Service Status(*)

WarrantyNon-WarrantyInvalid Input
Supply a detailed description of your issue:(*)

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To assist us with properly testing and diagnosing your system, we will require access to an account with administrative privileges. Note: You may create a temporary account providing us with this access if you prefer.
Account Name:

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Password:

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Additional Services(*)

No Backup

Backup (min. 1 hr.)

Backup & Reinstall with Recovery Media (min. 2.5 hrs.)

Operating System Reinstall (min. 2 hrs.)

System Maintenance (min. 1 hr.)

Other Service Work (min. 1 hr.)

Please choose either "No Backup", or select additional services.
Additional Notes:

Please leave any additional instructions or clarification here.Invalid Input
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Service Agreement

1. Indemnity:
a. Data - Compudata takes no responsibility for lost or missing data. All data is the responsibility of the customer. We strongly recommend the backup of data before a machine is diagnosed or serviced.
b. Warranty - Compudata is not responsible for the extent or limitations of the manufacturer's warranty. When a machine is serviced on behalf of a manufacturer, we are only able to honour the warranty as honoured by the manufacturer of the product.

2. Fees:
a. Rates - With exception to service plans: There is a minimum $80 service fee to cover the diagnostic time of problems that are not covered by the manufacturer's standard warranty. The minimum fee shall be applied to the total hourly cost of the repair should the customer proceed with the repair upon diagnosis. If the customer refuses the repair, or the product is deemed irreparable, the minimum fee of $80 shall apply. The hourly rate for service is $80 per hour, billed in half-hour increments thereafter. All services are based on estimated minimum time.
b. Transport - Pick-up and delivery may be subject to additional courier fees. Outside a certain radius, travel fees may apply for on-site service.

Step 1: Your Information

Step 2: How Can We Help?

Service Agreement